When COVID-19 hit, Highland Clinic needed a streamlined process for sending out mass communication to help patients understand how to identify COVID-19 symptoms, access instructions for visiting the office, and inform them about telehealth appointments.
Up to that point, patients were struggling to sign-in to their telehealth appointments because they would either lose the links that were manually sent to them or enter the URL incorrectly. As the pandemic forced virtually all in-office appointments online, Highland Clinic knew it needed a better solution to provide the quality care that patients deserved.
Discover how Highland was able to use InteliChart’s Patient Notify to aid patients during the peak of COVID-19 and fully automate its telehealth sign-up process in just a few days, when it would have taken weeks with its previous reminder tool.
Fill out the form to access your copy of the case study.