Recent Posts by Wendy Bartlett

4 Ways Orthopedic Clinics Can Optimize the Patient Journey

Delivering top-quality experiences throughout each stage of the patient journey is essential for healthcare practices of all kinds. Like so many other areas of medicine, orthopedic clinics need to identify ways to engage and optimize interactions with patients, from registration and the very first appointment to a positive, healthy outcome.

Read More

Best Practices to Optimize Your Patient Registration Process

The patient registration process needs to be as simple as possible for everyone involved, from patients to office staff and providers. The rise of healthcare consumerism means that care access has expanded to big-box retail stores like CVS, Walgreens, and Walmart, further accelerating the need for a seamless registration experience. 

Read More

The 5 Key Pillars of an Efficient and Successful Medical Practice

Medical practices are responsible for maintaining and optimizing countless moving parts at one time, from caring for patients and managing data, to identifying new ways to grow the business and remain profitable. The most successful practices have the right policies, procedures, and resources in place to juggle all these responsibilities and meet patient engagement goals, which is what helps set the best performers apart.

Read More

7 Barriers to Value-Based Care and How to Overcome Them

The shift from volume-based care to value-based care has completely transformed the healthcare industry. Value-based care is a form of healthcare reimbursement based on quality and clinical outcomes, as opposed to the number of services provided.

Rather than following the traditional fee-for-service payment model, healthcare practices now strive to focus on overall quality of care, patient satisfaction, and health outcomes. These “fee-for-performance” payment models are slowly but surely raising quality standards, improving patient outcomes, and reimagining care delivery across the board—but for providers, adapting the way they serve patients is easier said than done.

Read More

5 Ways Your Healthcare Practice Should Be Using Automation

Manual, inefficient workflows are a thing of the past in almost every industry, and healthcare is no exception. Automation in healthcare is nothing new: Technological advances have completely changed the game, enabling practices and providers to streamline time-consuming processes and improve their operations.

Although many are already taking advantage of technology to automate manual workflows, some are not quite there yet. The truth is, the degree to which you embrace technology to work more efficiently can make or break your practice, so the sooner you get on board, the better.

Read More

How to Get a NextGen Certification

Each year, countless healthcare professionals pursue NextGen certifications in one or more of the electronic health record (EHR) vendor’s solutions. Earning a NextGen certification is a great way to demonstrate your proficiency in using their solutions, work more efficiently, and better serve your patients. 

Whether you’re considering becoming a NextGen Certified Professional (NCP) yourself or it was recommended by your employer, chances are you have questions about the following:

Read More

How to Use Data to Improve Patient Outcomes

Healthcare practices and providers have access to more data today than ever before. Real-time data housed in electronic health records (EHRs) and software with robust reporting capabilities has changed how we approach patient care in numerous ways, from helping identify vulnerable, high-risk individuals, to operating more efficiently and proactively managing the health of populations.

Read More

How Your EHR Is (Negatively) Impacting Patient Care

Electronic health records (EHRs) are an integral component in today’s healthcare industry, offering numerous benefits to practices, providers, and patients alike. Even though patients don’t directly interact with the EHR their provider uses, it can still have a profound impact on their care quality, health outcomes, and overall experience with your practice—for better or for worse.

Using an EHR that’s not effectively designed to support patient care can have several potentially negative implications. It’s up to you to ensure your EHR’s impact is positive as opposed to a deterrent to delivering top-quality care. Here’s how EHRs can negatively impact patient care and what your practice can do to take action.

Read More

Looking Beyond COVID-19: What’s Next for Patient Engagement?

COVID-19 has fundamentally changed many aspects of the healthcare industry, including how care is delivered, how technology is used, and everything in between. Now as we begin looking beyond the pandemic, healthcare leaders must determine what these changes mean for the future of patient engagement and how practices should take note over the next year to prepare for what’s to come. 

What’s next for patient engagement in a post-COVID-19 era? Here’s our take:

Read More

8 Activities to Boost Engagement at Assisted Living Communities

Engagement is both beneficial and essential for the 800,000+ U.S. residents in assisted living communities. Research has revealed a number of mental and physical health benefits for assisted living residents who engage in social activities, form strong interpersonal connections, and remain as actively involved as possible in their own care.

However, residents living in assisted living communities may struggle to stay engaged—especially now, as the COVID-19 pandemic keeps loved ones away. Let’s discuss the importance of engagement for assisted living residents, as well as different activities you can use to boost it during the pandemic and beyond.

Read More

Subscribe for weekly news, tips and advice to increase patient engagement and foster healthier outcomes.