4 Benefits of Digitizing the Patient Intake Process


4 Benefits of Digitizing the Patient Intake Process

The patient intake process can be quite cumbersome and can cause headaches for your already strained ancillary medical staff and patients alike. Paper forms are slow, prone to error, and simply outdated. These days, it seems like nearly everything is going digital—why shouldn’t your patient intake process follow suit?

Plus, now amidst the COVID-19 pandemic, the last thing your patients want to do is sit in a waiting room filling out paperwork with a pen and clipboard that could be covered in germs. Digitizing your patient intake process can help mitigate many of these challenges while offering several additional benefits, such as:

1. Increased patient satisfaction

Patient satisfaction is a top priority for nearly every healthcare practice. When patients are satisfied with their experience, they’re more loyal, adherent, and engaged in their own care decisions. With that said, patient satisfaction can take a real hit when wait times are longer than ideal.

In fact, up to 30 percent of patients say they’ve left a physician’s office before being seen due to long wait times. The strong correlation between patient satisfaction and time spent in the waiting room presents a clear opportunity to reduce wait times.

That’s where digital patient intake comes in. By digitizing the patient intake process, healthcare practices can offer a better experience where patients can complete forms for their appointment ahead of time and eliminate the waiting room altogether with mobile check-in.

2. Increased practice efficiency

Seventy-eight percent of healthcare quality experts say improved clinical workflows and efficiency are the keys to improving quality—but how can you do it with so much to accomplish on a daily basis? Digitizing patient intake at your practice means no more tedious, manual workflows like copying forms, fussing with clipboards, and scanning completed paperwork.

On top of that, a premium intake solution is workflow-configured and delivers discrete data, as well as updates, directly to a practice's EHR and PM systems. Some intake solutions merely turn data into pdfs that require manual data entry. And ideally, an intake solution links to other engagement aspects a practice offers, so patients can, for example, register for a portal while completing forms.

3. Improved practice management

You want your practice to function in the most organized, efficient way possible, but making that happen means finding ways to improve your operations. Smoother practice management comes with its own benefits, from improved patient and staff satisfaction to increased revenue and retention.

The transcription process in particular is messy and time-consuming. Digital patient intake forms allow less room for data input errors caused by manual work. Digitizing intake forms results in improved accuracy and a cleaner patient database. Additionally, you can reduce the number of late or missed payments by automating the collection of payments through your intake process.

4. Enhanced patient data protection

More than 41 million patient records were exposed by 572 security incidents in 2019 alone. With strict Health Insurance Portability and Accountability Act (HIPAA) privacy laws to follow and security breaches to watch out for, patient data protection is more important now than ever before.

Digitizing your intake forms and processes allows you to safeguard patient privacy and ensure compliance with HIPAA laws by choosing healthcare technology platforms that come with advanced, built-in security protection. This offers you and your patients peace of mind and minimizes the risk of losing important, confidential data.

Experience the Benefits of Digital Patient Intake Processes

A digital patient intake solution makes it easy for your patients to complete relevant check-in and registration forms electronically from the comfort of their homes. By digitizing paper forms, you can streamline patient processing, eliminate waiting room backlogs, cut overhead costs, and reduce staff workload stresses caused by inefficient processes and repetitive tasks.

These benefits allow healthcare providers to focus on other patient engagement opportunities. InteliChart’s Healthy Outcomes patient engagement platform offers healthcare consumers a convenient, mobile-friendly way to access the services they need before, during, and between office visits. 

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