Patient Engagement Blog

Patients today want to take a more active role in their own care. However, to do so, they need easy access to their providers and health records at their own convenience—not to mention to the digital tools they want and expect from healthcare practices today.

To be successful in today’s competitive healthcare landscape, practices need to offer a top-notch care experience that leaves patients satisfied and engaged. If the patient experience is lacking, practices run the risk of experiencing increased churn, earning a negative reputation, and struggling to attract and retain patients.

Consumers today turn to online reviews for purchases of all kinds, from products and services to experiences and entertainment. It stands to reason that the same people perusing Amazon and Yelp reviews are most certainly turning to online feedback when choosing a healthcare provider.

Retail health clinics are on the rise, with more and more healthcare consumers seeking non-traditional care delivery services. Big-box retailers, ranging from Walmart and Target to CVS and Walgreens, are steadily opening health clinics to increase access to care.

In recent years, population health management (PHM) has become a key area of focus for healthcare organizations. Practices constantly look for ways to deliver proactive, effective interventions to support high-risk patients managing chronic conditions.

Healthcare as we’ve known it has completely changed. As the Internet of Things (IoT) and health information technologies (HIT) continue to grow and evolve, healthcare professionals are seeing more and more how better connectivity can improve the patient experience, as well as engagement, satisfaction, and health outcomes.

Patient needs are dynamic and ever-changing. Healthcare practices are increasingly looking for resources to help them better engage and activate their patients to meet those needs, which means the features within your EHR need to evolve as well. 

Patient feedback is beneficial for patients and practices alike. It gives patients a voice, spotlighting how much their unique experiences matter to your organization. Prioritizing patient feedback offers healthcare practices several benefits that can make all the difference when it comes to performance.

Healthcare organizations are constantly on the lookout for ways to enhance patient engagement strategies, work more efficiently, and upgrade their digital capabilities for a better consumer experience. Integrating your electronic health record (EHR) with a platform of patient engagement solutions can help you meet these goals and grow your practice, enabling efficient and effective care delivery that keeps your patients coming back.

Federally Qualified Health Centers (FQHCs), which are commonly referred to as Community Health Centers, deliver affordable, accessible, top-quality care for the nation’s most vulnerable patients.