Patient Engagement Blog

Medical practices are responsible for maintaining and optimizing countless moving parts at one time, from caring for patients and managing data, to identifying new ways to grow the business and remain profitable. The most successful practices have the right policies, procedures, and resources in place to juggle all these responsibilities and meet patient engagement goals, which is what helps set the best performers apart.

The shift from volume-based care to value-based care has completely transformed the healthcare industry. Value-based care is a form of healthcare reimbursement based on quality and clinical outcomes, as opposed to the number of services provided.

Rather than following the traditional fee-for-service payment model, healthcare practices now strive to focus on overall quality of care, patient satisfaction, and health outcomes. These “fee-for-performance” payment models are slowly but surely raising quality standards, improving patient outcomes, and reimagining care delivery across the board—but for providers, adapting the way they serve patients is easier said than done.

Manual, inefficient workflows are a thing of the past in almost every industry, and healthcare is no exception. Automation in healthcare is nothing new: Technological advances have completely changed the game, enabling practices and providers to streamline time-consuming processes and improve their operations.

Although many are already taking advantage of technology to automate manual workflows, some are not quite there yet. The truth is, the degree to which you embrace technology to work more efficiently can make or break your practice, so the sooner you get on board, the better.

Each year, countless healthcare professionals pursue NextGen certifications in one or more of the electronic health record (EHR) vendor’s solutions. Earning a NextGen certification is a great way to demonstrate your proficiency in using their solutions, work more efficiently, and better serve your patients. 

Whether you’re considering becoming a NextGen Certified Professional (NCP) yourself or it was recommended by your employer, chances are you have questions about the following:

Healthcare practices and providers have access to more data today than ever before. Real-time data housed in electronic health records (EHRs) and software with robust reporting capabilities has changed how we approach patient care in numerous ways, from helping identify vulnerable, high-risk individuals, to operating more efficiently and proactively managing the health of populations.

Electronic health records (EHRs) are an integral component in today’s healthcare industry, offering numerous benefits to practices, providers, and patients alike. Even though patients don’t directly interact with the EHR their provider uses, it can still have a profound impact on their care quality, health outcomes, and overall experience with your practice—for better or for worse.

Using an EHR that’s not effectively designed to support patient care can have several potentially negative implications. It’s up to you to ensure your EHR’s impact is positive as opposed to a deterrent to delivering top-quality care. Here’s how EHRs can negatively impact patient care and what your practice can do to take action.

COVID-19 has fundamentally changed many aspects of the healthcare industry, including how care is delivered, how technology is used, and everything in between. Now as we begin looking beyond the pandemic, healthcare leaders must determine what these changes mean for the future of patient engagement and how practices should take note over the next year to prepare for what’s to come. 

What’s next for patient engagement in a post-COVID-19 era? Here’s our take:

Engagement is both beneficial and essential for the 800,000+ U.S. residents in assisted living communities. Research has revealed a number of mental and physical health benefits for assisted living residents who engage in social activities, form strong interpersonal connections, and remain as actively involved as possible in their own care.

However, residents living in assisted living communities may struggle to stay engaged—especially now, as the COVID-19 pandemic keeps loved ones away. Let’s discuss the importance of engagement for assisted living residents, as well as different activities you can use to boost it during the pandemic and beyond.

Medical billing: It’s probably not your favorite part of your job, but getting it right is essential to keep your doors open and continue delivering quality care for your patients. In this article, we’ll share tips for improving your healthcare practice’s medical billing process for greater efficiency, transparency, and profitability.

COVID-19 has completely changed the way of the world, introducing unprecedented challenges and equally novel solutions. One such example is telehealth, which has gained rapid momentum over the course of the pandemic. In fact, healthcare leaders are predicting that 20-30 percent of all medical care will be delivered digitally from now on, even after the global health crisis is finally a thing of the past. 

Shifting from in-person to telehealth visits was an adjustment for nearly everyone from patients to providers, but the learning curve is the most significant for elderly adults, who are the least likely to be comfortable using new technology. Let’s talk about how to increase telehealth use for your healthcare practice’s elderly patients.